Shipping policy

SHIPPING POLICY

Effective Date: August 20, 2026

Thank you for shopping with KIN UNBROKEN™. Every item is produced especially for your order. Please review the following information before completing your purchase.

ORDER PROCESSING

Orders generally require 2–7 business days for production before shipping. Processing times may be longer during holidays, sales, new product launches, or periods of unusually high demand.

Processing time is separate from shipping time. Business days do not include weekends or federal holidays.

ESTIMATED SHIPPING TIMES

After production is complete, estimated U.S. delivery is generally 3–7 business days.

Most customers should receive their orders within approximately 5–14 business days after purchase. These are estimates and are not guaranteed delivery dates.

SHIPPING COSTS

Shipping charges are calculated and displayed during checkout. Customers are responsible for reviewing all shipping costs before completing an order.

TRACKING INFORMATION

When tracking becomes available, it will be sent to the email address or telephone number provided during checkout. Tracking information may take 24–48 hours to update after the carrier receives the package.

MULTIPLE PACKAGES

Orders containing different products may be produced or shipped separately. Customers may receive more than one package and tracking number for the same order. Separate packages do not result in additional shipping charges unless disclosed during checkout.

ADDRESS RESPONSIBILITY

Customers are responsible for entering a complete and accurate shipping address. Please contact us immediately if an address correction is needed.

Once an order enters production or ships, we may be unable to change the address. KIN UNBROKEN™ is not responsible for orders delivered to an address entered incorrectly by the customer.

DELIVERY DELAYS

Carrier delays, severe weather, holidays, customs processing, emergencies, and other circumstances outside our control may affect delivery. We will provide available tracking information and reasonable assistance, but we cannot guarantee carrier delivery dates.

LOST, STOLEN, OR DAMAGED PACKAGES

If tracking shows no delivery or a package arrives damaged, contact us within 7 days of the expected or recorded delivery date. Include your order number, photographs of any damage, and relevant tracking information.

If tracking shows “delivered” but the package cannot be located, customers should first check with household members, neighbors, the delivery carrier, and their local post office. We will assist with available information, but replacement or refund eligibility will depend on the circumstances and carrier findings.

RETURNED PACKAGES

Packages returned because of an incorrect or incomplete address, refusal, or failure to collect may require an additional shipping charge before being sent again.

INTERNATIONAL ORDERS

When international shipping is available, customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by the destination country. International delivery times may vary because of customs processing.

CONTACT US

For shipping assistance, contact KIN UNBROKEN™ through the contact information listed on our website. Please include your full name and order number so we can assist you efficiently.